Skip to content
American Cancer Centers Independent patient and caregiver guide, home

Coordinate

When Appointment or Travel Plans Change

Use a practical change checklist to contact the right organizations and record revised terms.

By {EDITOR_BYLINE} · Reviewed by {REVIEWER_BYLINE}

Awaiting editor verification

A suitcase and a raincoat waiting by a hotel room door on a rainy day.
On this page
  1. 01Start with the organization that changed the plan
  2. 02Review each reservation separately
  3. 03Keep a record of changes
  4. 04Recalculate the remaining cost
  5. 05Tell the people who need the update

Start with the organization that changed the plan

Confirm the new appointment location or timing with the center. Write down which details are final and which are still pending. Ask what practical arrangements need to be reconsidered, without assuming that a change in one appointment affects every part of the trip.

Review each reservation separately

Check the cancellation or modification deadline for accommodation, transport and other bookings. Save the terms that applied when the purchase was made. If a deadline is near, contact the responsible provider and ask what options exist rather than assuming a medical exception is available.

Keep a record of changes

Note whom you contacted, when, the requested change, any quoted fee and the confirmation received. Distinguish a pending request from a completed change. If a refund is promised, keep the reference and expected processing information supplied by the provider.

Recalculate the remaining cost

Update the trip budget with the revised number of nights, new transport arrangements and any nonrefundable charges. Do not count a promised reimbursement as cash available until its timing and conditions are clear. Keep a cash-needed estimate separate from the total expected cost.

Tell the people who need the update

Update the caregiver handoff sheet and notify the people responsible for rides, accommodation or other tasks. This website cannot modify a reservation or appointment. Use the center or booking provider that manages the arrangement.

Free resource

Caregiver Handoff Sheet

Update who confirms changes, who contacts the lodging provider and who maintains the shared plan. No email required.

Find your center guide